Anyone else find GHL's native Conversation AI unreliable at actually booking? (med spa / clinic clients)

Genuine question for anyone running GHL Conversation AI for appointment-based clients (med spas, aesthetics, dental).

Had a client almost fire us last month because the bot quoted a Botox price that doesn't exist, then dropped the lead's phone number right at the booking step. $4k lead, texting at 11pm, gone. And

it's our name on it, not GHL's.

When I started asking around, turns out half the agencies I know have a version of this story — it invents services, only reads a sliver of the knowledge base, quietly gets worse after a model update.

So I'm trying to figure out if this is just us or a real gap:

- are you actually letting native AI book, or just triage and hand off to a human?

- has anyone made it genuinely reliable, or did you turn it off / build your own?

- for the high-ticket clinic clients especially — what's actually working?

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Anyone else find GHL's native Conversation AI unreliable at actually booking? (med spa / clinic clients)