Yeah it's not just you, I've seen the exact same thing. Honestly I stopped letting native AI do the actual booking a while ago. The part that burns everyone is letting the bot freestyle off a fuzzy knowledge base. That's where it invents a price or drops the number right at the booking step. What's worked for me is using the AI only to qualify and answer basic stuff, then handing the actual booking to something dumb and reliable, like a real calendar link or a fixed step it can't improvise around. I also hard limit what it's allowed to say. Give it the exact service and price list, and tell it to say "let me check on that" instead of guessing. For high ticket clinic clients I'd keep a human on the final confirm. The lead is worth way more than the few minutes it saves. And yeah, the native stuff quietly getting worse after a model update is real, so I wouldn't trust it to stay reliable on its own 🙂

@Tun Han Mra Yea well I built out a couple of automations in n8n that handle this pretty well. Got an AI Chat bot with a memory system about the offer, business details and so on, so it can give solid answers. And if there's something it can't answer, it will send an email to let me check in instead. You can see in the screenshot for the first question of "hey, I need some help" it gave me a direct response and for the second question of "I am interested in buying your high-ticket offer for $4,000." It, instead of answering the question directly, sent a message, sent an email to one of the team members.

Once you get the sandbox dialed in, the webhook triggers are where it gets really useful. You can build custom automations against the API that go way beyond what the native workflow builder can do. Solid thing to learn early. What kind of app are you planning to build?

This is a nice idea for agency owners. White labeling is already a big selling point with GHL, but if the client's dashboard actually matches their brand colors when they log in for the first time, that's a really nice extra touch. Have you thought about adding shareable presets? Could see people swapping color schemes with each other in communities like this one.

On the automation side: missed call text-back is a great start, but the highest-ROI one for med spas is usually the appointment reminder sequence. Something like 48h out + 2h out with a 1-click confirm. Med spas have high no-show rates so even cutting no-shows by 20% more than pays for the whole setup. Also worth adding a post-appointment follow-up asking for a Google review while the experience is still fresh. Those two automations together make the ROI very easy to pitch to a prospect.

Done this in n8n. The V2 marketplace API works fine with an HTTP Request node once you set up a custom OAuth2 credential with the right scopes (location write, specifically). The thing that trips people up is the token refresh. n8n handles OAuth refresh automatically if you set up the credential correctly, but if you hardcode the token instead of using the credential type it'll expire and break silently. Took me a minute to figure that one out. Worth it though. Once it's set up, spinning up new subaccounts is basically one webhook call.