Genuine question for anyone running GHL Conversation AI for appointment-based clients (med spas, aesthetics, dental). Had a client almost fire us last month because the bot quoted a Botox price that doesn't exist, then dropped the lead's phone number right at the booking step. $4k lead, texting at 11pm, gone. And it's our name on it, not GHL's. When I started asking around, turns out half the agencies I know have a version of this story — it invents services, only reads a sliver of the knowledge base, quietly gets worse after a model update. So I'm trying to figure out if this is just us or a real gap: - are you actually letting native AI book, or just triage and hand off to a human? - has anyone made it genuinely reliable, or did you turn it off / build your own? - for the high-ticket clinic clients especially — what's actually working?