Call recordings stopped — inbound & outbound affected (Germany)

Hey everyone,I’m running into a problem and I wonder if others have seen this too.

Up until a few days ago, after making calls in GHL I would automatically get a recording of the conversation with the customer. But now it only shows “outbound call” — no more recording and no transcription.

Some details for context:

Using GHL in the browser (always up to date).
We’re based in Germany and use a German phone number (area code 04331).
I have admin rights, but the issue looks the same regardless.
We’re on the middle plan (not SaaS mode).
The issue affects all of our sales reps, on every PC.
It applies to inbound and outbound calls alike.
Not sure which phone provider/integration is behind our number (any hint where to check this in GHL would help).
I also couldn’t find the permissions settings for call recording in the system.

👉 Small request for clarity: please post only one suggestion per comment. That way we can go through each case step by step, and it’ll be much easier for others to follow later. Thanks! 🙏

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