Denied for US BANK business bank account. (Been banking with them for 10+years)

I was told I have a freeze on the 3 credit bureaus so they could not do a soft pull. I checked online and all 3 bureaus are not frozen.

I submitted an application for business checking account. When I completed the application they said that the could not approve me at this time. I got an email that said they need more information with a number to call. I calle the number and they said I have a freeze on the credit bureaus. I just checked all 3 bureaus online and I do not have a freeze. They told me they pull transunion and that the first one I checked. No freeze. I do have a freeze on secondary bureaus though. Could that be the problem? Any one else ran into this problem?

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