7d • 🪲 Bugs & Probleme
Any Famulor Pros here?
Currently building an AI voice receptionist for a veterinary clinic in Famulor.
The booking flow works well overall, but after reviewing real clinic test calls I found a major issue:
- emergency/urgent calls are being handled too dynamically by the LLM
- sometimes calls end too abruptly after routing attempts
- trust drops immediately if the flow feels uncertain
After reviewing the calls, I think the correct solution is moving more logic into an IVR menu before the AI conversation starts.
Example idea:
- Press 1 for bookings
- Press 2 for general questions
- Press 3 for urgent/emergency cases
- Press 4 to talk to staff
Then each path would have a more controlled flow instead of relying on the LLM to classify intent mid-call.
My questions:
- Has anyone built a similar IVR + AI flow inside Famulor?
- What’s the best way to structure this?
- Any best practices for handling urgent/emergency calls without abrupt endings or confusing routing?
Would appreciate any guidance from people who’ve built production voice systems in Famulor.
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Any Famulor Pros here?
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