Currently building an AI voice receptionist for a veterinary clinic in Famulor. The booking flow works well overall, but after reviewing real clinic test calls I found a major issue: - emergency/urgent calls are being handled too dynamically by the LLM - sometimes calls end too abruptly after routing attempts - trust drops immediately if the flow feels uncertain After reviewing the calls, I think the correct solution is moving more logic into an IVR menu before the AI conversation starts. Example idea: - Press 1 for bookings - Press 2 for general questions - Press 3 for urgent/emergency cases - Press 4 to talk to staff Then each path would have a more controlled flow instead of relying on the LLM to classify intent mid-call. My questions: - Has anyone built a similar IVR + AI flow inside Famulor? - What’s the best way to structure this? - Any best practices for handling urgent/emergency calls without abrupt endings or confusing routing? Would appreciate any guidance from people who’ve built production voice systems in Famulor.