Tonight, we’ll practice useful English for real-life situations — from explaining car, phone, or computer problems, to buying parts, tools, and asking technical questions. 🌍 💡 Here’s the plan: 🔹 Breakout Room 1 (Car Problems — Engine or Battery) Customer: Hi, my car won’t start today. The dashboard lights came on yesterday, and I heard a clicking sound when I tried to start it. Mechanic: Let’s take a look. Did you notice any unusual noises or smells before this happened? Customer: Yes, there was a faint burning smell, and the engine was slower than usual. Mechanic: Alright, I’ll check the battery, starter, and alternator. It might need a replacement or just a recharge. Customer: How long will it take? Mechanic: About 45 minutes. If we need any parts, I’ll call you first. Customer: Can I wait here while you check it? Mechanic: Sure, there’s a waiting area. We’ll also give you an estimate before starting any repair. Customer: Great. What’s the usual cost for a battery replacement? Mechanic: It depends on the car model, but roughly 50–70 dinars. Interactive Questions for Students: - How would you explain a car problem in English? - What phrases can you use to ask about cost and time? - How do you describe unusual noises or smells? 🔹 Breakout Room 2 (Phone or Tablet — Screen & Touch Issues) Customer: Hello, my tablet screen is cracked, and sometimes it doesn’t respond to touch. Technician: Did it drop or get wet recently? Customer: It slipped from my bag yesterday. This morning it started freezing and lagging. Technician: We can replace the screen and test the touchscreen. It will take about an hour. Customer: Will my data or apps be affected? Technician: No, your data will stay safe. We’ll back it up just in case. Customer: How much will the repair cost? Technician: The screen replacement is 50 dinars. Backup is free. Customer: Can you also check why it overheats sometimes? Technician: Sure, we can run a diagnostic to see if it’s a battery or software issue.

💡 Here’s the plan: 🔹 Breakout Room 1 (Taking a Taxi — Giving Directions Clearly) Customer: Good evening. Could you take me to Al-Rainbow Street, please? Driver: Sure, hop in. Do you want me to take the highway or the city streets? Customer: Let’s take the highway. It’s usually faster at this time. Driver: Alright. Should I turn right at the next traffic light? Customer: Yes, turn right here, then go straight for about 2 kilometers. Driver: Got it. After the bridge, should I keep going straight or take the left exit? Customer: Take the left exit, then turn left again at the roundabout. Driver: Okay, and then? Customer: Keep driving straight. You’ll see a big supermarket on the right — turn right just after that. Driver: Perfect. We’re almost there. Customer: Yes, stop here on the left, right in front of the café. Thank you. Driver: You’re welcome. That will be 5 dinars. Customer: Here you go. Keep the change. 🔹 Breakout Room 2 (At the Emergency Room — Urgent but Polite) Customer: Excuse me, I need help. I’ve had severe stomach pain since this morning. Agent: I’m sorry to hear that. Please take a seat, and a nurse will assist you shortly. Can I have your ID card? Customer: Of course, here it is. How long will it take to see a doctor? Agent: We’ll do our best to get you in quickly, but emergencies are treated by priority. Please wait in the emergency area. Nurse: Hello, I’ll take your blood pressure and ask you a few questions while you wait. Customer: Sure. The pain gets worse when I move, and I also feel nauseous. Nurse: Thank you for telling me. The doctor will see you soon. Please don’t eat or drink anything until then. Customer: Okay, thank you for helping me. 🔹 Breakout Room 3 (Doctor’s Appointment — Regular Check-Up) Customer: Good afternoon. I have an appointment with Dr. Smith at 4 PM. Agent: Yes, could you please sign in here and have a seat in the waiting area? Customer: Thank you. How long is the wait? Agent: About 10 minutes. The doctor is finishing up with another patient.

Tonight, we’ll explore different customer service situations — from shopping to tech support — and practice how to respond naturally and confidently. 🌟 💡 Here’s the plan: 🔹 Breakout Room 1 (Buying a Product — Asking Questions Before Purchase) Customer: Hi, I’m looking for wireless headphones. Do you have any recommendations? Agent: Of course! Are you looking for something mainly for calls, music, or sports? Customer: Mostly for calls and online meetings, but I also listen to music on the go. Agent: In that case, I’d recommend this model. It has a strong microphone and noise-canceling features. Customer: That sounds good. What’s the battery life like? Agent: It lasts up to 30 hours on a full charge, and it only takes about an hour to recharge. Customer: Perfect. I think I’ll take it. Could I return it if there’s any issue? Agent: Yes, you have a 14-day return policy with the receipt. 🔹 Breakout Room 2 (Internet Service Issue — Staying Calm & Clear) Customer: Hello, my internet has been down since this morning. Could you please check what’s going on? Agent: I’m sorry to hear that. Could I take your account number so I can check the details? Customer: Sure, it’s 238945. Agent: Thank you. I can see there’s a local outage in your area. Our technicians are already working on it, and it should be fixed within the next 2 hours. Customer: Alright, I just need it for an important meeting. Agent: I understand completely. As soon as the service is restored, you’ll receive a text notification. Customer: Okay, thanks for letting me know. Agent: You’re very welcome. Sorry again for the inconvenience. 🔹 Breakout Room 3 (App Problem — Technical Support) Customer: Hi, I can’t log into the mobile app. It keeps saying invalid password, but I’m sure it’s correct. Agent: Let’s try to solve this together. Have you recently updated the app? Customer: Yes, just yesterday. Agent: Sometimes after an update, the system requires a password reset. Would you like me to send a reset link to your email?

Tonight, we’ll step into different café situations and practice speaking naturally — just like in real life! 🌟 💡 Here’s the plan: ⸻ 🔹 Breakout Room 1: Ordering & Customizing Your Drink Customer: Hi there, could I get a cappuccino, please? Barista: Of course. Would you like whole milk, skim milk, or almond milk? Customer: Almond milk, please. Do you have sugar-free syrups? Barista: Yes, we have sugar-free vanilla and caramel. Customer: Great, I’ll take vanilla, but could you make it half-sweet? Barista: Absolutely. Would you like it for here or to go? Customer: To go, please. And could you also warm up a chocolate croissant for me? Barista: Sure thing. Anything else? Customer: No, that’s all. Thank you. ⸻ 🔹 Breakout Room 2: Payment & Clarification Customer: Hi, do you accept both cash and card? Barista: Yes, but we prefer contactless card payments. Customer: Perfect. I’ll pay by card. Can I also ask — does the chicken sandwich come with fries? Barista: The sandwich comes with a small salad, but you can add fries for $2 extra. Customer: Okay, I’ll take the fries. Could you also make the sandwich without onions? Barista: Not a problem. Anything to drink with that? Customer: Just water, please. Can you split the bill? My friend and I are paying separately. Barista: Of course. Please tap your card here. ⸻ 🔹 Breakout Room 3: Small Talk with the Barista Customer: It smells so good in here. Do you bake your pastries fresh every day? Barista: Yes, we bake them every morning. The muffins usually sell out before noon. Customer: No wonder! I usually come here to study. Do many students do the same? Barista: Yes, especially in the evenings. That’s why we offer free Wi-Fi and extra plugs for laptops. Customer: That’s great. What’s your favorite drink on the menu? Barista: I’d say the chai latte — it has a nice spicy flavor. Customer: Sounds good. I might try it next time. ⸻ 🔹 Breakout Room 4: Handling a Mistake / Problem Solving Customer: Excuse me, I think this is the wrong drink. I ordered a caramel latte, but this tastes like mocha.

In today’s live session, we’ll practice useful supermarket English in a fun and interactive way! ✨ 💡 Here’s the plan: 🔹 Breakout Room 1 & 2 (Role Play): Practice two different supermarket situations with your partner. For example: - Asking where to find a product 🥛🍞 - Talking to the cashier while paying for your items 💳 🔹 Breakout Room 3 (Open Question): Share about your shopping habits: - How often do you go to the supermarket? - Do you usually make a list or buy things randomly? - What’s one food item you always buy? 💬 Get ready to speak, practice, and enjoy real-life English together! 🌍✨ 🕘 See you all at 9 PM! Let’s speak, shop, and grow together! 🙌🏼✨