Tonight, we’ll step into different café situations and practice speaking naturally — just like in real life! 🌟
💡 Here’s the plan:
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🔹 Breakout Room 1: Ordering & Customizing Your Drink
Customer: Hi there, could I get a cappuccino, please?
Barista: Of course. Would you like whole milk, skim milk, or almond milk?
Customer: Almond milk, please. Do you have sugar-free syrups?
Barista: Yes, we have sugar-free vanilla and caramel.
Customer: Great, I’ll take vanilla, but could you make it half-sweet?
Barista: Absolutely. Would you like it for here or to go?
Customer: To go, please. And could you also warm up a chocolate croissant for me?
Barista: Sure thing. Anything else?
Customer: No, that’s all. Thank you.
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🔹 Breakout Room 2: Payment & Clarification
Customer: Hi, do you accept both cash and card?
Barista: Yes, but we prefer contactless card payments.
Customer: Perfect. I’ll pay by card. Can I also ask — does the chicken sandwich come with fries?
Barista: The sandwich comes with a small salad, but you can add fries for $2 extra.
Customer: Okay, I’ll take the fries. Could you also make the sandwich without onions?
Barista: Not a problem. Anything to drink with that?
Customer: Just water, please. Can you split the bill? My friend and I are paying separately.
Barista: Of course. Please tap your card here.
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🔹 Breakout Room 3: Small Talk with the Barista
Customer: It smells so good in here. Do you bake your pastries fresh every day?
Barista: Yes, we bake them every morning. The muffins usually sell out before noon.
Customer: No wonder! I usually come here to study. Do many students do the same?
Barista: Yes, especially in the evenings. That’s why we offer free Wi-Fi and extra plugs for laptops.
Customer: That’s great. What’s your favorite drink on the menu?
Barista: I’d say the chai latte — it has a nice spicy flavor.
Customer: Sounds good. I might try it next time.
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🔹 Breakout Room 4: Handling a Mistake / Problem Solving
Customer: Excuse me, I think this is the wrong drink. I ordered a caramel latte, but this tastes like mocha.
Barista: Oh, I’m really sorry about that. Let me check your order.
Customer: Yes, it was a caramel latte with oat milk.
Barista: You’re right, that was our mistake. I’ll make you a new one right away. Would you like to keep the mocha while you wait?
Customer: That would be great, thanks.
Barista: Of course, and thank you for your patience.
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🔹 Breakout Room 5: Open Question Discussion
Discuss together:
1. When you go to a café, do you prefer to order something familiar or experiment with new flavors? Why?
2. Can you describe the best café experience you’ve ever had? What made it special?
3. If you were a barista, how would you handle a very demanding customer politely?
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☕ Advanced Café Vocabulary & Phrases
Drinks & Food
• House blend
• Seasonal special
• Dairy-free option
• Extra shot
• Foam / froth
• On the side
• Complimentary
Polite Requests
• “Could I get a cappuccino with almond milk, please?”
• “Would it be possible to make it less sweet?”
• “I’d appreciate it if you could warm this up.”
• “Could you recommend something that goes well with…?”
• “Is there any chance you could make it takeaway?”
Clarifying & Checking
• “Just to confirm, does this contain nuts?”
• “Could you double-check if this is gluten-free?”
• “I just want to be sure — is this decaf?”
• “Am I right in thinking the sandwich comes with salad?”
Handling Problems
• “Excuse me, I think this might be the wrong drink.”
• “I actually ordered soy milk, not regular milk.”
• “Sorry to bother you, but could I get a fresh one?”
• “I really appreciate your flexibility on this.”
Small Talk
• “This place has such a cozy vibe.”
• “Do you usually get a lot of students here?”
• “I like coming here to work — the atmosphere is relaxing.”
• “What’s your personal favorite drink on the menu?”
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✨ Challenge: Use at least 3 of these advanced expressions in your role play today.
🕘 See you all at 9 PM!