🎯 Today’s Discussion: Real-Life English for Customer Service! 🗣️✨
Tonight, we’ll explore different customer service situations — from shopping to tech support — and practice how to respond naturally and confidently. 🌟
💡 Here’s the plan:
🔹 Breakout Room 1 (Buying a Product — Asking Questions Before Purchase)
Customer: Hi, I’m looking for wireless headphones. Do you have any recommendations?
Agent: Of course! Are you looking for something mainly for calls, music, or sports?
Customer: Mostly for calls and online meetings, but I also listen to music on the go.
Agent: In that case, I’d recommend this model. It has a strong microphone and noise-canceling features.
Customer: That sounds good. What’s the battery life like?
Agent: It lasts up to 30 hours on a full charge, and it only takes about an hour to recharge.
Customer: Perfect. I think I’ll take it. Could I return it if there’s any issue?
Agent: Yes, you have a 14-day return policy with the receipt.
🔹 Breakout Room 2 (Internet Service Issue — Staying Calm & Clear)
Customer: Hello, my internet has been down since this morning. Could you please check what’s going on?
Agent: I’m sorry to hear that. Could I take your account number so I can check the details?
Customer: Sure, it’s 238945.
Agent: Thank you. I can see there’s a local outage in your area. Our technicians are already working on it, and it should be fixed within the next 2 hours.
Customer: Alright, I just need it for an important meeting.
Agent: I understand completely. As soon as the service is restored, you’ll receive a text notification.
Customer: Okay, thanks for letting me know.
Agent: You’re very welcome. Sorry again for the inconvenience.
🔹 Breakout Room 3 (App Problem — Technical Support)
Customer: Hi, I can’t log into the mobile app. It keeps saying invalid password, but I’m sure it’s correct.
Agent: Let’s try to solve this together. Have you recently updated the app?
Customer: Yes, just yesterday.
Agent: Sometimes after an update, the system requires a password reset. Would you like me to send a reset link to your email?
Customer: Yes, that would be helpful.
Agent: I’ve just sent it. Once you reset the password, try logging in again. If it still doesn’t work, we can check your account settings.
Customer: Got it. Thanks for walking me through this.
Agent: No problem at all. We want to make sure you can use the app smoothly.
🔹 Breakout Room 4 (Open Question — Sharing Experiences)
Let’s talk about your experiences with customer service:
• What’s the best support you’ve ever received?
• Have you ever dealt with a very unhelpful customer service agent? What happened?
• If you were working in customer service, what’s one phrase you’d always use to make customers feel comfortable?
💬 Get ready to role play, problem-solve, and practice real customer service English that you can actually use! 🌍✨
🕘 See you all at 9 PM!
Let’s speak, solve, and grow together! 🙌🏼✨
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🎯 Today’s Discussion: Real-Life English for Customer Service! 🗣️✨
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