How I reply instantly to eBay buyers using AI (and why it boosts my sales 🚀)

Klaus Jørgensen

21d • General discussion

One small change has had a surprisingly big impact on my eBay sales:

👉 I reply to customer questions immediately, directly from the eBay app, using AI.

No more:

– “I’ll answer later”

– 24–48 hour delays

– Cold buyers who already moved on

Today, speed wins.

Most buyer questions are predictable:

• Shipping time

• Condition clarification

• Compatibility

• “Will this work with…?”

Instead of typing everything manually, I use AI to generate replies on the spot — clear, polite, professional, and straight to the point.

📱 I do this directly from my phone inside the eBay app.

⏱️ Replies take seconds, not hours.

Important note:

I don’t answer messages between 9 PM and 6 AM.

Sleep > sales at night 😄

But during the day? Buyers get answers fast.

The result?

📈 I estimate this alone brings ~20% more completed deals.

Why?

Because the buyer is still warm.

Still interested.

Still ready to hit Buy It Now.

People don’t need perfect answers.

They need fast, confident answers.

If you’re replying the next day, you’re not being professional — you’re leaking money.

The exact prompt I use 👇

I copy the buyer’s message and use this:

Prompt:

You are an experienced eBay seller.

Write a short, clear, and friendly reply to this buyer message.

Be professional, confident, and helpful.

Keep it concise.

Do not overpromise.

Do not mention policies unless necessary.

Focus on removing buyer hesitation and moving them toward purchase.

Buyer message:

[PASTE MESSAGE HERE]

This is related to this item:

Paste link to related item.

That’s it. No fancy setup. No automations. Just speed + clarity.

Fast replies = more trust = more sales.

Simple. Boring. Profitable 💰

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