Customer payment failure on Stripe · SaaS User Growth Academy

Customer payment failure on Stripe

Every month, 8-12 payments fail (expired cards, insufficient funds, etc). Stripe sends their generic "Your payment failed" email. Customers ignore it. I lose that customer.

I look at the Stripe dash

- The Stripe emails look like spam. I wouldn't open them either.

- By the time I manually notice and reach out personally, it's been 5-7 days and they've already moved on.

- I'm losing probably $600-800/month to this.

Questions

Do you just accept this as the cost of doing business?
Do you manually email people when their card fails? (Doesn't scale but seems to work better?)
Is there a Stripe setting I'm missing that makes the emails not suck?
Are you using a paid tool for this? If so, which one and does it actually work?

I've looked at stuff like Churnkey and ProfitWell but they're like $100-300/month which feels insane when I'm only losing $800/month total.

What do you do?

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