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Customer payment failure on Stripe
Every month, 8-12 payments fail (expired cards, insufficient funds, etc). Stripe sends their generic "Your payment failed" email. Customers ignore it. I lose that customer. I look at the Stripe dash - The Stripe emails look like spam. I wouldn't open them either. - By the time I manually notice and reach out personally, it's been 5-7 days and they've already moved on. - I'm losing probably $600-800/month to this. Questions 1. Do you just accept this as the cost of doing business? 2. Do you manually email people when their card fails? (Doesn't scale but seems to work better?) 3. Is there a Stripe setting I'm missing that makes the emails not suck? 4. Are you using a paid tool for this? If so, which one and does it actually work? I've looked at stuff like Churnkey and ProfitWell but they're like $100-300/month which feels insane when I'm only losing $800/month total. What do you do?
1 like • 2d
Do you get notified at all when this happens? I have never used stripe. I also don’t know what you’re running? Is it through a wp site? Custom stack? You could hook (API) into stripe and get immediate notifications that you set up. Then automate an email. 1. Depending on how much volume you’re doing and set up/maintenance time. If you can make more money during the same time, maybe better to hire someone part time to monitor. 2. I would set up the automations, otherwise, yes I’d check it daily. 3. You probably are not setting it up as a custom API connection? Idk how you have it set up currently? 4. I have used WPSimplepay for wp sites and it seemed to be fine and I could customize a lot. Just make sure it would work for your set up. 5. Did you ask an LLM? Screenshots and good descriptions usually produce at least a good direction to go. That’s how I learned a lot of this weird little bothersome stuff. 😂
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Tristan LaBelle
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@tristan-labelle-1610
Entrepreneur building a SaaS platform for insurance agencies. Tech-driven, growth-focused, always leveling up.

Active 2d ago
Joined Sep 30, 2025
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