Systems and People · CrewFusion HOP Academy

David East

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8d • Safety Differently 👷🏻‍♀️

Systems and People

HOP principle no.3

Systems Drive Behaviour!

What is a system that works so well that you can’t get enough of it?

Your car, your kitchen, your grocery store?

Concurrently, what is the system that you just get so frustrated by?

Getting your car serviced, a messy kitchen or finding a car park when you go shopping?

The airport system is a complex one.

They can be stressful, busy and rude. My trip through Sydney Airport was none of the above. It was actually brilliant. Following recent upgrades it’s actually quite delightful to get through despite the massive crowds of anxious travellers. The whole process left me feeling very comfortable and quite happy. Systems drive behaviour. It comes at a cost, but that cost speaks volumes for how people will behave within that system.

The way we treat people is also part of a system that drives behaviour. I’ve been in Brisbane for the past couple of days and it has definitely been a people oriented trip. Critical meetings, and farewelling a gentleman that has been in the Air Force for 45 years of dedicated service. Showing your presence, kindness, and empathy around these situations speaks volumes for how the system operates.

His farewell speech included a homage to how important it is to treat every person in your organisation like they matter, because if you do they stay and will always reward you with good work.

If you don’t want to invest the time or money to improve it, behaviour within your people will show that they don’t like it and they will walk away.

This is why investing in your people and your systems is so important. Never ever stop looking after the system that looks after your people.

Take a look at your systems this week. Are they building people up or wearing them down?

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