Rating average calculation · Climbo Accelerator

Rating average calculation

Some rating average calculations are confusing on the statistics dashboard.

I've opened a discussion with the support about it but thought it'd be interesting to bring it up here.

For Trustpilot, they use what they call a TrustScore which is not a plain average but has all sorts of other criterias: https://help.trustpilot.com/s/article/TrustScore-and-star-rating-explained?language=en_US

If this TrustScore is used in Climbo, we end up with statistics like "1 five star review = 3.7 average rating" which is very confusing.

I would suggest either to rename it in "TrustPilot TrustScore" if we use their number (and maybe with a link to their documentation) or use a real average calculation.

For Facebook, the ratings are only in "thumbs up"/"thumbs down" so we don't have a rating based on five stars but a percentage of positive reviews. When I read the numbers of the demo account, it doesn't make any sense (don't know if it's because it's the demo account and the numbers are not really calculated):

35 reviews - 5% positives (only 2 over 35?)

you need 25 positive reviews to reach 6%...

Facebook displays a five star based rating in Google Search results, I think it would be easier to understand and more uniform with other systems to figure out and use their method of calculation to display this five star rating.

Maybe you have other examples from other platforms.

Currently, all of this makes the statistics dashboard difficult to understand. What are your thoughts on it?

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