That’s where one of my clients was earlier this year.
When we first connected, her business looked successful from the outside… but behind the scenes:
- No KPIs to track progress
- No real systems or processes
- No clear leadership in her client success department
She felt like she was throwing gasoline on a fire: trying to grow without the infrastructure to actually sustain it.
Fast forward a few months:
✅ Clear SOPs, tools, and trainings in place
✅ A-player manager leading the team
✅ NPS score at 8.5/10, with 74 days to offer tracked
✅ Sales jumped from 8 to 19 enrollments per cohort
✅ First $94K month, with 7 offers totaling $1.26M
This didn’t happen because she hustled harder.
It happened because she built the right systems and the right team.
Growth isn’t about working more hours; it’s about building a structure that lets you scale confidently.
Question for you all:
Where in your business do you feel like you’re missing the systems to support the growth you want?