Hey everyone, I’m Kelvin! Being in the insuranc game for 7 years. Excited to be here and get on these leaderboards! Looking forward to learning, growing, and connecting with you all. God is great!

Some days, you feel motivated; others, not so much. The agents who succeed in senior benefits focus on consistent effort, not bursts of intensity. Showing up every day, making the right choices, and serving clients with patience and integrity compounds faster than a sporadic “all-in” approach. Excellence is built slowly, one day at a time.

Control over pacing, tone, and listening is critical in senior market conversations. Talking too much or rushing through policy details can overwhelm clients. Temperance helps agents guide discussions thoughtfully, allowing seniors to absorb information and feel confident in their decisions. What strategies do you use to keep conversations balanced and client-centered?

Clients don’t feel peace of mind because of words alone. They feel it when the process is clear, expectations are set correctly, and follow-through is reliable. When agents master their process, lead handling, needs analysis, policy explanation, and after-sale support, clients sense stability. In the senior market, peace of mind is the real product, and process is how it’s delivered.