Location: United States
Responsibilities
In this role you will:
- Operate Atlassian’s office LAN/WLAN, SD‑WAN, and SASE platforms with guided runbooks and peer reviews.
- Triaging and resolving tickets for Wi‑Fi, routing/switching, VPN/ZTNA access, and branch connectivity; participate in on‑call as you gain experience.
- Implement low‑risk changes (e.g., VLAN updates, ACL changes, SSID adjustments) and contribute to change plans for larger deployments.
- Use monitoring and observability tools (NetFlow, wireless analytics, synthetic tests, logs) to detect, diagnose, and prevent incidents; write post‑incident notes and updates.
- Document playbooks, topology diagrams, and standards; propose incremental improvements to automation and tooling.
Qualifications
On day one we’ll expect you to:
- Understand core networking: TCP/IP, IPv4 subnetting, routing basics (OSPF/BGP concepts), switching (VLANs, trunks), NAT, DNS/DHCP, IPv6 fundamentals a plus.
- Be comfortable with enterprise Wi‑Fi concepts (SSID, 802.1X, RADIUS, RF basics) and troubleshooting client connectivity.
- Use CLI and vendor GUIs for common tasks on switches, APs, SD‑WAN, and firewalls; read configs and follow change plans safely.
- Demonstrate basic automation and scripting familiarity (e.g., Python or shell) and configuration management mindset (Git, code reviews).
- Communicate clearly with partners and customers; write succinct tickets, status updates, and docs.
You’ll Stand Out If You Have
- Hands‑on with Zero Trust (e.g., identity‑aware access, SWG, CASB), SD‑WAN policies, and wireless design (Ekahau or similar).
- Exposure to infrastructure as code for networks (vendor APIs, Terraform, Ansible, or Nornir/Netmiko) and writing small automations safely.
- Good debugging instincts: packet captures, wireless health metrics, path traces, and systematic fault isolation.
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