Incorrect Voicemail Tagging

Hey everyone, I’m having an issue where Assistable is tagging calls incorrectly when they go to voicemail. Even though the call clearly hits voicemail, Assistable is tagging it as answered / assistant hung up instead of a voicemail or no-answer outcome. I’ve reviewed my prompt and call logic but can’t figure out why voicemail calls are being classified this way. Is there a specific setting, call disposition rule, or voicemail detection method in Assistable that controls how these calls are tagged, or a best practice to make voicemail outcomes tag correctly every time? Any help would be appreciated — happy to share call IDs if needed.

@Jorden Williams

I also added my own custom tags but they aren’t being added either.

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