Call Transfer Issues · Assistable.ai

Call Transfer Issues

Hello,

I am using the call transfer tool, it tries to transfer but says they're unable to. I looked at the call summary and it says there were permissions issues. Is there an extra step to allow call transfer?

The user requested to be connected with Brent, but the transfer could not be completed due to permission issues. The agent apologized and offered to assist the user directly by asking about the issue with their vehicle.

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