DistroKid reporting issues & support – anyone experienced this?

Hi everyone! 😊 I've recently started releasing music for a new artist through DistroKid and have run into a few frustrating issues.

Apple Music stats: Apple Music for Artists shows 797 plays, 225 Shazams and 12 purchases over the past four weeks, while DistroKid's Daily Stats show just 7 streams and no sales. I understand royalties are delayed, but is such a huge discrepancy normal?

Album rejections: My latest album was rejected because of one track. I deleted it and reuploaded without that song, only for a different track to be flagged as already distributed through another DistroKid account, which isn't the case.

Support: I've tried the chatbot multiple times and emailed them, but haven't managed to get a response from an actual person. My album is scheduled for release this Friday, so it's getting frustrating!

Has anyone experienced similar issues, found a reliable way to reach DistroKid support, or had better experiences with another distributor?

Would really appreciate any advice! 🙏

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DistroKid reporting issues & support – anyone experienced this?