I successfully completed my first customer support app that features:
- FAQ database
- AI question with 3 tiers response (primary preferred, secondary RAG knowledge base and open LLM generalized knowledge).
- In addition it can perform marco level pareto of common issues, and deep dives with sentiment analysis of individual categories.
If that wasnโt enough, was instrumental is helping me understand best practices for keeping my claude.md file up to date and healthy, both global and local, and starting healthy habits of ending with session backups. It is like eating broccoli at dinner (I happen to like broccoli), you get my point. Ok, Spinach. ๐
Where Matt and I have taken different paths is that I use VSC in Windows. I am sure Matt will win me over to the dark side, but here is the good news. Everyone one in the world is buying new and used Macs and prices are skyrocketing globally - windows PC are going cheap!! ๐