17d (edited) • Wins 🌟
Real AI case study
I thought you could never use AI in customer service because it would give sucky answers. The latest Sonnet 4.6 model proved me wrong. I deployed it in one ecom company.
Look at the results after incorporating into an ecom business:
- Reduced resolution time by 62.78%
- Handles 84% of all cases without human involvement.
This works because most cases are basic. They need no more than 1–2 emails. If a case needs a human, we escalate the ticket.
Future Sonnet models are what excite me most. This will only get better.
PS: This system brought me an extra referral as well :)
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Real AI case study
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