I am getting close to closing on first Voice Agent using Eleven Labs

Working on California based company that is pretty big and expanding, they initially wanted a customer service agent but now they want a Voice Agent, and after hearing a brief demo they want it to cover their entire businesses communications. The agent has the ability to create help desk ticket via email already but they are going to want to add CRM access and scheduling access. What do you guys think of an implementation like this?

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