2h • General Discussion 💬
How Twilio + Retell AI work together
If you’re exploring AI voice agents, here’s how Twilio + Retell AI typically connect 👇
Think of it like this:
Twilio = the phone infrastructure
Retell AI = the brain of the conversation
Here’s what happens step by step:
1️⃣ A customer calls your Twilio number
2️⃣ Twilio routes that call to Retell AI
3️⃣ Retell AI handles the conversation (ask questions, qualify, respond)
4️⃣ The AI can then trigger actions — book appointments, update CRM, send follow-ups
Twilio handles the telecom layer.
Retell handles intelligence.
When you integrate this with automation tools (like n8n), it becomes even more powerful:
– Call ends →
– Lead is categorized →
– CRM updated →
– Internal team notified →
– Follow-up sequence triggered
That’s not just an AI answering calls.
That’s an automated revenue workflow.
Agency owners — would you use this for inbound calls, outbound follow-ups, or both?
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How Twilio + Retell AI work together
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