10h • General Discussion 💬
📞🏥 Hospitals Don’t Lose Patients to Competitors — They Lose Them to Missed Calls
A patient calls…
No one picks up.
They try again…
Still nothing.
And that “small” delay turns into:
❌ frustrated patients
❌ lost appointments
❌ angry front-desk pressure
❌ lower satisfaction scores
The fix isn’t hiring more people first.
It’s building a missed-call recovery system with AI automation.
✅ The “No Missed Call Left Behind” Workflow
1) Missed call → instant response
- Auto SMS/WhatsApp: “Sorry we missed you. What do you need: Appointment / Report / Billing / Emergency?”
2) AI pre-triage (fast + structured)
- Collect name, department, preferred date, symptoms (if needed)
- Route to the right queue (OPD, diagnostics, billing, etc.)
3) Auto-call back within minutes
- AI voice agent calls back OR triggers staff callback with full context
- If patient doesn’t answer → retries + follow-up message
4) Booking + updates
- Confirm appointment
- Send location + required docs
- Reminder sequence + reschedule link
5) Escalation rules
- If keywords like “chest pain / severe bleeding / emergency” → immediate escalation + emergency instructions
🎯 Results hospitals actually care about
âś… more booked appointments
âś… fewer complaints
âś… reduced front-desk burnout
âś… faster patient response times
âś… better patient experience (without extra headcount)
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📞🏥 Hospitals Don’t Lose Patients to Competitors — They Lose Them to Missed Calls
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