May 14 • General discussion
Voice AI Prank - UPDATE
A quick update on yesterday's AI football prank call experiment.
For those who saw the original post...
Yes. We actually did it.
We used Sales Wingman Lite to prank call members of my staff's football team
...telling them they'd been fined £30 for misconduct and would be suspended if they didn't pay.
The calls didn't disappoint. All of us in the office were rolling around laughing.
The AI itself was incredible.
A really natural voice...
Smooth conversation...
A real back-and-forth where the AI paused, listened, adjusted on the fly…
And while the prank didn’t fully land.
(because a group of late-20s/early-30s lads quickly became suspicious it was AI)
I realised that 𝐞𝐯𝐞𝐧 𝐰𝐡𝐞𝐧 𝐩𝐞𝐨𝐩𝐥𝐞 𝐬𝐮𝐬𝐩𝐞𝐜𝐭𝐞𝐝 𝐀𝐈...
…that’s actually NOT a bad thing.
Not when the experience was 𝐒𝐓𝐈𝐋𝐋 𝐝𝐫𝐚𝐦𝐚𝐭𝐢𝐜𝐚𝐥𝐥𝐲 𝐛𝐞𝐭𝐭𝐞𝐫 𝐭𝐡𝐚𝐧 𝐦𝐨𝐬𝐭 real-world business phone systems.
Think about calling a major company.
“Press 1 for sales”
“Press 2 for support”
“Press 3 for refunds”
“Press 4 for something completely unrelated...”
You sit there mashing zero, hoping it bypasses the system, and a human picks up.
It's painful.
With our AI?
No rage-inducing menus. No "please hold" messages.
And no being passed between three different departments because the first person you spoke to "isn't able to help with that".
This proves something important.
𝐕𝐨𝐢𝐜𝐞 𝐀𝐈 𝐢𝐬𝐧’𝐭 𝐣𝐮𝐬𝐭 𝐚 𝐠𝐢𝐦𝐦𝐢𝐜𝐤.
𝐈𝐭'𝐬 𝐚𝐥𝐫𝐞𝐚𝐝𝐲 𝐨𝐮𝐭𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐢𝐧𝐠 huge numbers of traditional customer service experiences.
And what most business owners fail to see...
Is that customers don't care if it's an AI bot or a human on the other end of the line.
What they DO care about is whether the phone got answered, they got the help they needed, and if any of their time was wasted in the process.
So while prank #1 may not have fooled everyone...
It massively 𝐫𝐞𝐢𝐧𝐟𝐨𝐫𝐜𝐞𝐝 𝐡𝐨𝐰 𝐩𝐨𝐰𝐞𝐫𝐟𝐮𝐥 this technology actually is.
Which means... It's back to the lab.
Tomorrow's mission?
A different demographic.
We’re aiming this at an older age bracket - The Dad of one of my staff members.
And because we know he's actively looking to buy property...
We'll have our 𝐕𝐨𝐢𝐜𝐞 𝐀𝐈 𝐩𝐨𝐬𝐞 𝐚𝐬 𝐚𝐧 𝐞𝐬𝐭𝐚𝐭𝐞 𝐚𝐠𝐞𝐧𝐭.
My guess is that because he's had way less exposure to AI and is responding to a scenario he's already half-expecting calls about...
His guard will be down in a way the footballers' wasn't.
I'm excited to see how this one plays out.
Below is one of the recordings from prank #1.
Enjoy.
𝐀𝐧𝐝 𝐢𝐟 𝐲𝐨𝐮 𝐰𝐚𝐧𝐭 𝐭𝐨 𝐛𝐮𝐢𝐥𝐝 𝐲𝐨𝐮𝐫 𝐨𝐰𝐧 𝐀𝐈 𝐯𝐨𝐢𝐜𝐞 𝐚𝐠𝐞𝐧𝐭𝐬?
𝐒𝐚𝐥𝐞𝐬 𝐖𝐢𝐧𝐠𝐦𝐚𝐧 𝐋𝐢𝐭𝐞 𝐢𝐬 𝐬𝐭𝐢𝐥𝐥 𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞 𝐟𝐨𝐫 𝐣𝐮𝐬𝐭 $𝟑𝟕/𝐦𝐨𝐧𝐭𝐡.
BUT…
In just over 𝟐𝟒 𝐡𝐨𝐮𝐫𝐬, for those who aren't my HighLevel affiliates...
𝐓𝐡𝐚𝐭 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐥𝐚𝐮𝐧𝐜𝐡 𝐝𝐞𝐚𝐥 𝐞𝐧𝐝𝐬.
And the price jumps up to $97/month.
So if you’ve been watching from the sidelines whilst others blow people away with the quality of their AI demos...
Now’s probably the time to change that.
Stay tuned...
Prank #2 incoming.
-D
22
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Voice AI Prank - UPDATE
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