@Ron LaFaye Yes, Instead of forcing callers through “press-1” menus, a Voice AI can answer the call, ask the caller in natural language what they’re looking for, intelligently interpret the request, confirm it for accuracy, and then seamlessly route the call to the correct department or extension. This creates a faster, more intuitive caller experience, reduces misrouted calls, and frees up staff time all while maintaining full control and logging for the business. if you need any assistance let me know