If you’ve ever struggled with glue sticking consistently or getting those big, confident pulls, don’t immediately blame the glue or the tab. Paint gets contaminated. And that contamination can stand directly between the relationship of glue and paint. In this lesson, I walk through the sequence I use to properly prepare the panel and how I escalate that prep when the surface needs more than a basic cleaning. Go through the lesson, put the sequence to work, and report back in the comments. Have you struggled with adhesion or weak pulls? And after trying these steps, did you notice a difference? I want to hear what you’re seeing in the shop. Now WORK HARD and GO BE GREAT. ⚔️

If anyone has noticed that I haven’t posted any of my work for a while I have some news. I’ve had Carpal Tunnel syndrome in both hands for years. I’ve been able to manage it with my Doctor with semi annual shots. About a month ago after a long day of Pdr it got really bad in my right hand. I couldn’t even hold a tap down without my fingers going numb. So I shut everything down and went on vacation hoping it would get better. It hasn’t so I went to a hand specialist today and I need surgery on both hands. The good thing is that the surgery has come a long way. It’s a small incision now so recovery time is not too long. I think the thing that’s going to take the longest is waiting for Medicare to approve the procedure. So altogether I think I won’t be able to do anything for about two and a half months. It kills me to not be able to do what I love so much but at least it’s not forever. I will be living vicariously through you,my fellow classmates so keep working hard and be great and keep the pictures and videos coming!

There is an important distinction between selling a repair and solving a customer’s problem. The dent is what brought the customer to you. It isn’t necessarily the entire problem. A customer may be carrying several forms of uncertainty into the conversation: - Can this actually be repaired? - Will I still see it afterward? - Can I trust this technician with my vehicle? - Is this price fair? - Why is another technician cheaper? - How long will I be without my vehicle? - Will something be damaged during the repair? - Am I making the right decision? All of those questions represent risk in the customer’s mind. If we introduce price before understanding that perceived risk, we force the customer to evaluate our service using one of the only concrete pieces of information we’ve given them: the number. Now we’re $800. Someone else is $500. And somebody on Facebook says they’ll do it for $300. If we haven’t established anything else, what exactly are we expecting the customer to compare? STEP 1 — FIND THE PAIN Before prescribing a solution, understand the problem. Ask questions. Listen. Don’t overwhelm them with your experience, tools, certifications, terminology or repair philosophy. Those things may eventually support the conversation, but first we need to know what matters to this particular customer. When you feel resistance, hesitation or uncertainty, try asking: “What would make this decision feel more like a relief than a risk?” Then stop talking. Silence is important here. Give them permission to tell you what they’re actually thinking. STEP 2 — IDENTIFY THE REAL OBJECTION A hesitation is not automatically a price objection. “I need to think about it.” “That’s a little more than I expected.” “I got another estimate.” “I need to talk to my wife.” None of these statements necessarily tell us what the actual concern is. Don’t immediately discount. Don’t become defensive. Don’t start listing reasons you’re better than everybody else.

Nothing much to post lately so this one's for the bodymens out there and I know we are a lot 😅 This is the vehicle from my previous post with the high spots It is from a wholesale account, everything is for painting but you can see on the longest video there was a lot of work to do What I want to say with this post is, even if I'm not doing as much PDR work as I would like actually, what I learned with PDR makes my job already so much easier than before 🤩 You can see for this vehicle the very small amount of filler/sealer I had to put Front doors bodyline are a no no to PDR as they are strongly glued to inner frame so needs works from the stud gun, that's why most of the filler is there But you can see for the rest there's only a few grams of filler where the impacts were too deep or really too high And some area just needed primer, no filler Left big side panel from previous post didn't need any filler or primer, as well as right dog leg quarter panel

Congratulations to @Anthony Camacho for winning the knockdown lot, and congratulations to @Lee Evans for winning the VIP push lot! Shoot me a message, wildly enough, both of you guys are not too far from the shop. If you’d like to pick them up, I’ll hold onto them, for convenient site, if you want me to send them out to you, shoot me a message, confirming your address, I’ll get them right out to you! I do not have a student for the next two weeks. I will be recording, content, editing, and getting some more lessons up for everybody! Make sure to go back to the modules, and fill out the after action reports! That is going to help me continuously improve the modules! This week I will be announcing another giveaway! Hint: let there be light. Now WORK HARD and GO BE GREAT.