What’s the biggest thing holding you back right now?

Hey team, Was a great BGA session today. I rang the alarms, as we are 72 hours into ChatGPT's newest beta test, which is ChatGPT for Business. I personally put this on par with the opportunity that businesses had when Google first released a similar feature well over 5 years ago. For those of you who weren't on the call, I highly encourage you to download and open the HTML slideshow that I've included here below and follow the instructions. Alternatively, just look up a YouTube video. This will take you 5 minutes and will certainly give you an edge. It could mean an extra sale or two for you this month. Go use it and have fun. Feel free to comment if you have any questions. Additionally, on our BGA call, I shared how to ensure that, if you are offering any special offers for, let's say, the end of the year, you can have Gemini, Google, and ChatGPT show that offer to clients who may be looking for your services. This would be a great use of external urgency to get somebody who's already looking for your services to move fast and over the line. Please see the HTML slide deck I created for that as well, with step-by-step instructions. Happy Thursday :)

Just received this response from a customer after sending over a detailed proposal. They appreciated everything, but now want to hold off until next year, possibly spring. Curious how everyone handles these situations. - What's your next move when you get a response like this? - How often are you following up without becoming a nuisance? - Are you calling, texting, emailing, or using a combination? - What follow-up intervals have worked best for you? - How are you keeping the relationship fresh and staying top of mind so they don't start shopping around again when they're ready? I'm trying to develop a consistent follow-up process for these types of opportunities so they don't just sit in the pipeline and eventually get forgotten. What's working for you guys? Would love to hear how you're handling this and what kind of follow-up schedule you're using.

Need the group's take on a change order fight before I reply to the customer. Customer has 40 years in construction. We found rot behind the siding on a wall replacement: studs, a header, two windows pulled and reset, older cedar removed and reused, a corner replaced. Change order went out at $3,496.98 (20 man-hours plus materials). He wants to pay about $1,750 and is telling us what our margin should be. Where we screwed up: 1. I didn't select top level only in JobTread, so the change order itemized out every line item, including labor and materials. He's picking it apart line by line. 2. We charged sheathing he told the crew to leave in place. That one's legit and we'll credit it. 3. We priced the CO after the work was done. During tear-off it kept getting worse the further we went, and we had to keep moving to get the wall closed up. So he never approved a number up front. Kenny met him on site today. The work part went fine. Then it turned into margin, overhead and "why do you have four trucks here." Kenny got stuck defending numbers that are office stuff, not field stuff. Customer thinks 50% margin means we add half to cost. It's a 100% markup. Kenny admitted he wasn't solid on it either, which is on me. I plan on teaching him so he can speak on it if he needs to in the field. He still wants us for spring work. Questions: 1. Where would you land on the number, and how do you give ground without teaching him that pushing works? 2. Do you ever explain margin to a customer, or is "this is our price" the whole answer? 3. Once a customer has seen line-item cost detail, do you re-issue at top level or would that look shady? 4. When the damage keeps growing during tear-off and you can't leave the wall open, how do you get the customer to sign off on pricing before you keep going? 5. How do you keep your field lead out of pricing conversations on site? What's the script? Full brief attached if you want the numbers. Also attached a few pictures and videos so you have an idea of the scope.

When something goes wrong, what’s your first reaction?