Hi! I've been building a vertical SaaS for real estate teams, just want to share what I have so far. It is basically a voice/sms agent that handles in & outbound calls with warm transfers to humans and sends them a context SMS before the call connects. The UX is hard to get right. I want to build a unified context with calls and text from both humans and AI combined into one inbox to improve the personalization of AI follow-ups while allowing humans to be informed and in the loop. If the AI talks to a lead, then a human follows up, then the AI follows up again later, I don’t think those should feel like separate systems. I will share more as I build this out, appreciate any feedback!