Hey, I’m setting up a client on WhatsApp Native and have done this several times before. However, this time I’m running into an issue (see the image): I’m unable to select the trigger link for the custom value. That’s unusual, because in the past I’ve always been able to choose trigger link SMS as the custom variable. For the sample content, I normally just insert the Google review link. I’m not sure if this is a glitch or something on my end, but it hasn’t happened before. @Melvin Zuidweg

Do you integrate with Timely? https://www.gettimely.com/

Hey @Melvin Zuidweg I'm trying to subscribe to CRM Connector but I can't proceed as I dont have a VAT number as I am not VAT registered

Do you integrate with Faces Consent?

@Melvin Zuidweg My situation I onboarded a client recently and we were using her personal WhatsApp (didn’t realise at first). After a few days of sending review messages, her account got suspended. She’s happy to continue but doesn’t want to risk using her own number again She plans to get a new WhatsApp Business account but needs to wait 2 weeks, and wants to start now so I’m looking at WhatsApp Native in GoHighLevel instead What I’ve done so far: - Bought a new phone number inside GHL - Number is verified - Templates are approved in whatsapp - Using my own Meta / business details for setup (not hers) Where I’m stuck in the WhatsApp settings, I’m not sure which option to choose: 1. Connect WhatsApp Business App 2. Start with a new WhatsApp phone number In my case, the client doesn’t have a WhatsApp Business account and we’re using a brand new number, so which route is correct? Second question since this is a new number, customers will get messages from a different number. When I tested this, I noticed the personalised nifty image doesn’t always auto-load unless the number is saved it shows a tap-to-download icon. Feels a bit spammy to me. - Is this normal with WhatsApp Native? - Does it affect replies/conversion or is it just me?