Earlier this year my lovely neighbour had to cancel her holiday because her Dad was dying and didn't have very long (sadly he did pass). She contacted her holiday company and gave her (very valid) reason for cancellation and thought it would be a no brainer for a refund given the circumstances. Wrong! Apparently it wasn't a good enough reason and she could have gone as her Dad didn't die until after she was due to return! Short version - I told her to send a SAR, told her what to write and what to ask for. She did. This afternoon, as I was coming back from dog walkies, she ran out all excited and told me that she'd not only got a full refund but compensation too - £3,500 holiday refund and £350 compensation! She said, "I was really afraid to do what you said, but I did it, then the company went quiet, then I got a phone call from their complaints department about 2 weeks later with a full apology and the offer of compensation". I asked her if she was happy with the outcome and she said I probably was due more compensation because of the way I was treated but to be honest I just want to forget about it all now. So I'm chalking this down as a BIG WIN, and she's sharing the knowledge with others and has lost the fear and will not hesitate to do it again in the future if the need arises 💪🤗

we got this response from B&S last week, not really sure what to make of the "Authority to enter" ...

Apparently they have lost my N180; this is at odds, as it was both emailed and tracked signed for 16.07.25, along with a covering letter and Certificate of Service addressed to the Court Manager in which I requested transfer to the Bristol B&PC, and so I am left wondering how they have made the decision to transfer it to the Bristol County Court without this document 🤔

In my case the bank is the controller and the solicitors are the processors. I know this as when I submitted the DSARs, the solicitors' forwarded it the bank and the bank responded. They did not respond in full (no data processing agreement etc). My N1 now needs to concentrate on the fact that the solicitors did not upload their processor obligations, did not supply the data processing agreement, impact assessment, DPA. Anyone had success in holding a processor to account? How did you navigate the particulars of the claim etc?

144 weeks into an ongoing complaint from a vulnerable 'customer' (my 89 year old Dad) with this lot (complaints should be resolved within 8 weeks so it's going well on their part 🤪) just for fun I decided to send a further complaint escalation at the end of last week while I wait for them to reply to any correspondence at all including the SAR's. I noticed on their complaint info that Greg, the CEO, would welcome any correspondence and if he didn't respond then one of his managers would get right back. So I duly obliged. At this point there should be a tumbleweed emoji - seems that absolutely nobody wants to touch this 😂 what larks Pip 😁 However, the zincgroup, a newbie to proceedings and who have obviously had no memos, decided to get involved and emailed this morning about 'the arrears'. So they'll be getting something in the post this week and I suppose I'll have to whack off another love letter to Greg and his fabulous Octobarf team 👍😂