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RIA Operators

1.1k members • Free

8 contributions to RIA Operators
Webinar Ideas - Feedback Needed
We’re starting to plan out some upcoming webinars for the community and would LOVE your input!! What topics would actually be most helpful for you and your team right now? A few ideas we’ve been tossing around: • CRM best practices workshop • Workflow design + operational efficiency • Building a proactive client experience • Leveraging your CRM during the great wealth transfer • Cybersecurity best practices for advisory firms • Compliance conversations • OCIO Partners • Panels with other industry experts • Team training + adoption strategies • Data integrity + CRM cleanup But honestly… we want to build content around what YOU want to learn more about. So tell us:What operational, technology, or growth topics would be most valuable for us to cover? Drop your ideas in the comments below šŸ‘‡
1 like • 4d
Top ones! • CRM best practices workshop • Workflow design + operational efficiency • Building a proactive client experience • Leveraging your CRM during the great wealth transfer • Cybersecurity best practices for advisory firms • Integrating AI into workflows • Best practices for delegating to staff • Most impactful client deliverables • Client onboarding experience • Time management • Panels with other industry experts
Redtail Automations/Email Templates
Does anyone have any ideas, I have email templates for welcome emails when a client accounts is opened. Can anyone think of a way to make a reminder to the advisor to send out?
2 likes • 9d
Are you using workflows? One of our steps is to email the client and address online access, statements, paperless, etc
Jump Integrations
Does anyone utilize Jump with AdvisorEngine, Orion, eMoney, and Holistiplan? Or any of these systems with Jump if not all? We have been using Jump for note taking for about a year and are trying to utilize it for meeting prep and would like to hear others' experience if applicable.
1 like • May 1
I use Jump with eMoney and Redtail, but can't get Holistiplan to link. The recent meeting prep changes have been pretty good and I'm still customizing it to be even more effective.
1 like • 27d
@Amy Mitchell I've been using Redtail for 6 years but don't use Orion.
Client Communication + Activity Delegation
Hello! We’re currently refining our Ops structure and looking to improve efficiency, and I’d love to get some input on a couple of areas: 1. We’re considering setting up a centralized ā€œoperations@...ā€ email and a dedicated operations phone number for all client communication, rather than having messages come from multiple Ops Associates' emails/phone numbers. Does anyone use a system like this? What are the pros and cons? Have you run into any challenges — like emails getting missed — when managing a shared inbox? 2. We’re also working to better leverage activities/workflows in our processes (we use Redtail). For teams that use activities to manage requests between advisors and operations, how do you handle task delegation among multiple Ops Associates in a centralized operations structure?
1 like • Mar 19
@Becky Adams first two pics are some of my activity templates, which are typically completed by one person at one time. i would use those for the small stuff. my main workflows are strategy meetings, client onboarding and account opening. my account opening workflows are fairly involved since they also cover funding, investing, linking to planning software, online portal, updating redtail, etc.
2 likes • Mar 19
@Becky Adams you could always start with a shared inbox but have one person check it and assign tasks to the team. i haven't done this, but i'm sure you could set up folders for messages that have been responded to
Data Gathering
Hello! What are your firms using for data gathering? We would like to collect the data and have the client attest or sign the information is true and valid. I know this information is entered in the CRM and I know it is entered in the custodian’ platforms for account opening as well but we would like to store that date gathering signed document on our side (not the custodian’ platform). Thanks.
1 like • Jul '25
PreciseFP is great! It integrates with Redtail and eMoney, among others. The client/you only have to input data once for the most part.
1-8 of 8
Kevin Christensen
2
6points to level up
@kevin-christensen-5842
Founder, Aligned Financial Planning

Active 4d ago
Joined Mar 18, 2025
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