Hi. Does anyone here run a shared service model where specialized CSAs (for example: onboarding, annuities & insurance, financial planning specialists) assist multiple advisors? We’re an RIA with ~$3B AUM and this specific group has 8 advisors - 4 CSAs. I’d love to hear: - How tasks are being routed to the right specialist (queue, CRM, other workflow system?) - Whether the advisors communicate tasks via CRM directly, or if there’s a central process / intake system that streamlines requests. Curious how others have structured this and what’s working well (or not). Thanks!