Most people think they have, but when you actually sit down and map every single touchpoint, you start seeing gaps, friction, and missed opportunities. It also helps you pin point: ✅ What can be automated (email triggers, reminders, onboarding steps) 🤝 What should stay human (personal check-ins, coaching moments, genuine connection) 💷 When in the process to invoice A mapped-out client journey = smoother delivery, better experience, and way less mental load. If you haven’t done this yet, I can send over a simple task flow example to get you started, just drop me a DM or message on 07946 357454.

We know journalling works. It’s proven to help with stress, clarity, mindset… So why don’t we actually do it? 🤔 Be honest — is it… • You forget? • You don’t know what to write? • You don’t have time (aka it’s not top of the list)? • It feels awkward or difficult to face what’s really going on? • You start, then fall off when life gets busy? Today’s prompt: “What really stops me from journalling consistently, even though I know it helps?” Sometimes the insight isn’t in the journalling itself, but in why we’re not doing it…

Are you showing up? Imagine your business is a person sitting across the table from you. - How would she describe her relationship with you? - Would she say you give her attention, consistency, and belief? - Or would she say you only show up when you feel like it, or when you’re in crisis mode?

What’s one area of your business where you feel like you’ve hit a ceiling? - Is it confidence (putting yourself out there)? - Is it sales (quoting your true price)? - Is it time (never enough of it)? Write it down, notice what comes up, because to break through a ceiling, we have to first identify it.

What’s one thing you kept putting off this week that, if you just did it, would free up so much headspace?