Our training has been clear and shows all of us “Every generation of small business leaders face a moment when their decision defines their next level of growth. Not long ago, it was the decision to shift from cash boxes to cash registers, from ledgers to computers, from storefronts to online. Today that decision is in the "use of AI or waiting to use AI." The businesses that lean in early don’t just survive change—they shape it. Now is our chance to move faster, think smarter, and build the future while others wait to see what happens.” Wait if you choose, or say "go!" This decision can't be overstated in its importance. I'm saying "Let's go!"

The strongest businesses today succeed for one simple reason: their teams know how to blend human expertise with smart AI design. They rethink old processes. They redesign workflows. They let AI handle what slows them down so they can focus on serving customers with clarity and confidence. They build teams whenever it adds to their vision and goals; these teams do not fear change. They shape it. They protect what makes them excellent while using AI to elevate how they work.The result is cleaner operations, faster decisions, and stronger service. This is the new advantage: teams that combine people, process, and AI with purpose. The ones who choose clarity, collaboration, and smart design are the ones who rise ahead of the others.

We are facing a lot of fast changes right now, especially with new tech and rising customer expectations. It can feel like a lot at times, but there is also real opportunity in front of us. When we take even small, practical steps to update our systems, simplify how we work, or bring in tools that make the job easier, we start to move in the right direction. Our operations become clearer, customers feel more supported, and margins often improve. The good news is that we do not have to tackle this alone. When we work together, share ideas, and move forward at a steady pace, these changes become manageable. In many cases they may become a turning point for better efficiency, lower costs, and stronger profits. Teaming through this fast-paced environment is exactly how we will help each other stay ahead and grow. Stay positive my friends.

It's amazing the emotion that some businesses have towards AI; good or bad, the emotion is there. Some businesses want to be prepared, and some businesses prefer to wait until they see what happens. Our job, is to educate, offer to help, and advise, possibly to be there when and if they need us. It's their decision. As one of my leaders once told me, "It's their turn to decide." The AI Train is coming.

Customers want us to understand. They don't need us until we do.