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I just built this production ready 'Support Gmail Agent' with the help of Claude code
What started as a demo is now almost production ready, let me walk you through it: I built this for a Imaginary Tech company called 'Gadgets & More Electronics' (Yeah I know name is not sounding like name) First of all the workflows, There are actually Two workflows: 1.The first one is for document ingestion. Where I have converted the FAQs & The policy pdf into chunks & uploaded them into Pinecone vector database. 2.The second one is our Support Gmail agent. Now let's talk about it what it does:- ~It checks for new emails every 15 minutes, takes only unread emails ,newer than 10 minutes. ~Then it detects whether the emails are automated or not, if it is Automated then workflow will stop but if it is not automated it will continue ahead. ~Then it extracts the customer's name from the emails to make it personalized to them. ~Then it will classify the query or emails whether it is Support relevant or not if not the workflow will stop right there but if it is then the workflow will proceed ahead. ~Then comes our support Agent which has our Pinecone vector database as a tool where our policy and FAQs are stored, it knows how to handle each topic, Personalization ,Tone and brand voice ,Output formats, rules, Confidence scores based on the retrieval of data. ~Then there is Agent response checker which will see whether The agent actually found the policy or not? because sometimes you know how Agent make up and hallucinate. ~If the policy found it will create a draft so that a human can review and send it and if it does not found the policy it will create a fallback draft. This is the entire workflow, will drop demo videos today. let me know whether we can add some new features,or add some more guardrails......Just let me know i am welcoming all thoughts and perspective. Harsh Singh
I just built this production ready 'Support Gmail Agent' with the help of Claude code
I think
Focus is becoming one of the rarest assets in business. Everyone is distracted. Notifications. Meetings. Emails. Messages. Constant context switching. The organizations that learn how to protect attention will outperform those that don't. Focus = momentum.
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I think
AI = Hobby Shipping?
Software factory", "AI software factory", "Agent factory", "Factory engineering".... Seems like 'factory' is the new buzzword in AI & development. Warp, Cursor, Microsoft... all in one week used the same metaphor for their position in the market. Industrialising software development with AI. The picture's right for the most part. Agents writing, merging, shipping, faster and cheaper than any team could, just like a factory line and if you run an enterprise, this should be in your roadmap. But hang on. Every version of the pitch is about the conveyor belt: more, faster, fewer people. Not one of them mentions the 'boring bits' that make a factory a business. Does anyone know what to build, and why? Is what comes off the line any good? Is anyone checking? Can you tell what it's worth? You know - the reasons you build a factory in the first place. Everyone's selling the fast factory line. Nobody's selling the part that tells you that the line was worth building. Forget about that part and it's not a factory. It's a very expensive hobby that happens to ship code.
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AI = Hobby Shipping?
The one thing vibe coders don't do (but should)
I see multiple posts PER DAY in groups saying the same thing... "I launched my vibe coded product, now what?". They really have no idea who they built it for, if it's even a software that someone needs, etc... Always. Validate. First. Before you start building your idea out, you need to validate it. Find the audience. Find a problem it's solving. Otherwise you'll have a VERY hard time getting paid users for it.
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