Glen Hutsell

@Abhishek Prakash Hi Abhishek, what were you hoping to work on when the group became active again? I’m learning the agency side and interested in the practical problems people bring here.

Charlie Martin

3d •

General discussion

Lead Form Questions/Qualifying

I'm always curious if I'm doing my lead forms correctly in terms of questioning. I usually ask some form of budget timeframe and/or location (if FB targeting is off). For budget I phrase it as what "type" of X do you want (kitchen, bathroom, etc) and give a name for each range (Ex: Premium: €15 - 20K). What sort of questions do you guys ask, or how do you phrase them? I feel like phrasing/wording matters a lot with these questions as they change how someone interprets them. Like for timeframes, should you be asking "When are you ready to start?" or should it be a more financial question on if they have the funds for it now?

New comment 2d ago

Glen Hutsell

1 like • 2d

Charlie, from my contracting background, I’d separate the project stage from the preferred start date. “Are you gathering ideas, comparing estimates, or ready to choose a contractor?” tells me what conversation they expect. Then a date question can handle timing. I haven’t tested that wording in your form, but it avoids treating “ready” as if it means the same thing to everyone.

Glen Hutsell

0 likes • 2d

No, Charlie—I haven’t run that wording in ads. It was a question I’d consider from my contracting background, rather than a tested result. I wouldn’t automatically rule someone out just for gathering prices; I’d want to establish the scope, timing, and budget before arranging a home visit. Your distinction makes sense: being interested in a project and being ready for an estimate are different stages.

Glen Hutsell

2d •

General discussion

Clarifying what a contractor means by ready

The lead-form wording discussion caught my attention because I’ve spent over 20 years in contracting and now work in sales. “Ready to start” could mean ready to talk, ready for an estimate, or ready for someone to show up with tools. Those are different conversations. I’m interested in how you make the expectation clear before the first call without turning a simple form into an interrogation. Which question best helps you understand what the customer expects to happen next?

New comment 2d ago

Glen Hutsell

1 like • 2d

I’m thinking of the initial inquiry form, before the first call or estimate, Thure. It’s a practice scenario for a local contractor. I’d want to distinguish “I’m gathering options” from “I’d like an estimate” without implying that submitting the form books the work.

Glen Hutsell

1 like • 2d

That helps, Thure. Explain the actual next step before the form, then let the timing question do one simple job. I was asking the form to carry information that belongs in the explanation ahead of it. Thanks for walking through the distinction.

Glen Hutsell

3d •

General discussion

What belongs in the final website handoff check?

I’m working on making a website handoff easier to understand, especially for a busy local contractor. My construction background makes me want a clear finish line: what was agreed, what was checked, and who handles the next change. I saw the delivery and accountability discussions here. For a small website, I’m considering a final check covering mobile layout, contact details, form delivery, and a short walkthrough of what the owner needs to maintain. What would you add to that check before calling the handoff complete? I’m particularly interested in the easily missed detail that causes confusion later.

New comment 2d ago

Glen Hutsell

1 like • 2d

Thanks, Thure. Separating “the site is ready” from “people will find it” belongs in that walkthrough. I’d also put the owner’s ongoing tasks and any separately agreed work in writing, so the handoff makes the boundaries clear as well as showing what works.

Tony Iverson

28d •

🧰 Tools & Tips 🧰

The hardest part of running an SMMA isn't always getting clients.

It's keeping delivery organized once you have them. A simple setup that's helped me: drive.google.com - client assets, reports, and files floment.ai - projects, tasks, deadlines, and what's actually being worked on chatgpt.com - brainstorming ads, hooks, and solving random problems The biggest difference was giving every client a clear “what's happening next” instead of letting tasks disappear into DMs and chat threads. Curious how you guys manage delivery once you're juggling multiple clients?

New comment 2d ago

Glen Hutsell

0 likes • 2d

Tony, “what’s happening next” is useful language for a client update. Coming from contracting, I’d want the next step, who owns it and when to expect it in one place. How do you show a delay that needs the client’s input without making them dig through the whole task list?

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Glen Hutsell

@glen-hutsell-6400

Rebuilding from contractor to online entrepreneur, I share my journey learning sales and AI to help people create a new income.