Ahhh the stuff I learned today after paying and going through multiple support tickets and waiting and waiting and paying until I got the final answer… ( first time I heard this…. ) “I understand that you're experiencing difficulties accessing Rovo functionality despite having a paid Premium account. Checking your site from our end, it looks like you created this site and organisation using a Gmail address. Unfortunately, due to the anti-abuse/misuse policy, Rovo is not yet available to cloud sites that are created by users from a public domain, such as gmail.com or yahoo.com. To activate Rovo, you'll need to use an official work email; personal email addresses like Gmail aren’t supported for Rovo provisioning. If you’d like to get started with Rovo, try signing up with your non-personal email (e.g., work/company email).”