1. Watch the 90‑second Welcome Video (embedded). 2. Introduce yourself with 3 lines: • Role/industry • One situation you want to de‑escalate • One thing you want this week. 3. Like or comment on two other intros. After you finish, open Communication Fundamentals (Lesson 1) to earn your first points.

If you've ever had a client spiral out of control while you tried to "hold space" or "listen actively," you know the feeling of helplessness. This week's free resource is the 5-Minute Session-Saver Script. It's a 1-page PDF that gives you the exact phrases (Affect Labels) to use when a client is: 1. Aggressive/Yelling 2. Passive-Aggressive/Shut Down 3. Spiraling in Grief It stops the "emotional storm" in about 90 seconds by hacking the brain's safety system. Want it? Drop SESSION below and I'll send it over. Once you read it, tell me which "Mistake" phrase you were using the most.