Strong session, a lot of value packed in there and plenty to take away. Appreciate you answering my questions! Definitely opened my eyes to a few areas I can tighten up in my own approach. Thanks @Steve Novkovic and @Alex Westcott . Hope to jump on the next Q&A with the other members in the community!

I won’t make the 8am call, but keen to understand your process a bit more. What does your sales flow look like for leads coming through ads? Do you send anything out before the site visit to educate or qualify them? What’s the main focus for your team on the first site visit? How do you handle follow-ups and quoting after that? What tools or systems are you using to manage leads, track conversions, and keep everything organised? How do you typically handle objections, especially around pricing? And what do you think is the biggest factor behind your conversion rates? Really interested to see how you’ve built it into a consistent system. Thanks Steve and Alex

Definitely interested in this. I think a lot of people, myself included, track leads but don’t properly break down conversion rates. Would be great to see a deeper dive into how you actually track conversions across different channels and what a strong sales process looks like from first contact through to closing the deal. Also keen to understand what solid benchmark conversion rates look like for bathroom renovation businesses.

Karl Hey everyone! I'm Karl and I run A Kitchen and bathroom renovation business based in Sydney, NSW. We do around 10-15 rooms per year across bathrooms, kitchens, and/or laundries. The number one challenge I'm facing right now is keeping a consistent flow of work, having a solid/realistic schedule in place for different types of jobs and being more organised. Looking forward to learning from Steve and connecting with other operators in here!