I have been a little distracted these past few months, especially with Microsoft, It all started from an editing tool on PowerPoint. When i wanted to remove the back ground from a picture, i would use the editing tool (as you may have seen a few of my picture of Coach Shane in a chefs hat, or the "Luckin" logo behind Coach Shane 🤣). Well my trouble started when my editing tool was blocked by the copilot AI, but the copilot doesn't work in my region. This stopped me and i was unable to do any editing and it needed to be fixed. I sent an email 3 months ago but i didn't get any answer and the problem then appeared on my second computer, it was so frustrating and there wasn't a way around it. I then seeked advice from the great orical "YuanBao" and explained my predicament, Yuanbao then gave me two email addresses and wrote out an email with certain associations mentioned in it. This got Microsoft's attention and very soon got back in touch with me and wanting to know what the problem was, then they arranged to call me and assist with my problem. They were taking screen shots and videos of this problem, I even had the team manager of the escalation team involved with this problem. Incidently, communication was the best due to some having very bad Indian English (B, P and T's not very clear/ needing lessons from Coach Shane) They went into the settings of the program to try and turn it off but that didn't work, they then changed my region and application to see if that would fix it but still no joy. We tried a restore of windows 11 in the hope that it would fix the problem but it was still there! They knew it was a program fault because i had two different devices with the same problem (being on the same account), I was getting very tired of the constant calling, screen shots and taking videos and not really having any progress. Then out of the blue, my wife's device had the same problem (also being on my account), this really did cripple us and there was nothing we could do. That night me and my wife tried various things to get her account back to normal, i even took her off my account in the hope that it would fix it (me being the blame for the fault 😇). We ended up uninstalling the Microsoft office and re-installing an older version which did the trick, now i have something to throw back at the escalation team and that we had more progress with a few hours which was much more than what they had in two months.