Hey, Age Well Community! 💙 Let’s give a warm and heartfelt welcome to our 4 newest members who’ve joined us this week! 🌟 ✨ @Ana Velez ✨ @Jahmel McDonald ✨ @Micheline Shields ✨@George Tyssedre We are thrilled to have you here with us on this journey toward thriving, aging well, and living life to the fullest! 🙌 You’re now a part of a community that’s all about support, growth, and connection. 🤝 This is your space to ask questions, share experiences, and be inspired by others who are walking the same path! Let’s get to know each other, grow together, and have some fun along the way! 💙💬 New members, feel free to introduce yourselves in the comments below: 𝐖𝐡𝐚𝐭 𝐚𝐫𝐞 𝐲𝐨𝐮 𝐦𝐨𝐬𝐭 𝐞𝐱𝐜𝐢𝐭𝐞𝐝 𝐚𝐛𝐨𝐮𝐭 𝐢𝐧 𝐭𝐡𝐢𝐬 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲? 𝐋𝐞𝐭’𝐬 𝐦𝐚𝐤𝐞 𝐲𝐨𝐮 𝐟𝐞𝐞𝐥 𝐚𝐭 𝐡𝐨𝐦𝐞! 🏠✨ #Welcome #AgeWellFamily #NewBeginnings #ThriveTogether

My most memorable client interaction from this week would have to be with a client I worked with just yesterday. At the beginning of the call she was very upset and in distress. She is on many medications, has quite a few health conditions, and sees a few specialists as well. She lost her Medicaid eligibility in January and was dropped from her D-SNP plan in February, which left her without an advantage plan and no food/otc benefits that she had become reliant on. I was able to calm her down and promised we were in this together and that I would do my very best to find her an advantage plan that would provide her with the coverage she needs as well as look for some additional spending benefits. We were able to determine she was eligible for a C-SNP plan and found a very good one in her area which provided a pretty impressive amount on the food/otc card and a low co-payment for her specialty care. Her highest co-payment on her medications is $1.40 as she is LIS eligible. By the end of the call she was no longer stressed and was very grateful and thanked me for my kindness. The highlight of the call was when the client's daughter said "Wow, mom. This lady really cares".

Last week, I had a client who had just found out that he lost his Medicaid and was worried he wouldn’t be able to afford the 19 medications he needs. I took the time to walk him through his options and found an Aetna plan that would cover all of his meds. I also explained to him that staying on his prescriptions was way more important than worrying about other benefits like over-the-counter stuff he would be losing. I can always put him back in the same plan once he gets his Medicaid back. Right now His health was the top priority. He was so relieved, and then he said something that really stuck with me “You have the same name as my mom.” It really touched me, and I could tell it made him feel a lot better knowing someone was looking out for him. It was one of those moments that reminded me why I do this job. Helping people through tough situations, giving them real solutions, and making that personal connection is what makes this work so rewarding.

Earlier today I received a call from a potential client. She wanted to know if I was able to offer her more benefits, than what she currently has. I was very honest with her, letting her know the plan she currently has is the most beneficial. She appreciated my honesty and transparency. While we were talking she explained to me that she had a bad experience with her eye doctor and was having difficulty finding another one. Even though she she was not my client, I took the time to help her find a new ophthalmologist in her geographic location. She was filled with gratitude that I assisted her on this journey, finding her a eye doctor that accepts her current insurance.

The most memorable client interaction I had was when a lady told me she just got out of prison after 30 years.