🗓️ GHL's New Service Calendar: Card-On-File & No-Show Fees Are HERE
If you've been waiting for a better way to handle no-shows and protect your bookings, Go High Level just delivered. The new Service Calendar is a game-changer, especially for anyone running appointments where cancellations hurt your bottom line. What's New One Calendar, Unlimited Flexibility: - Services – Create as many as you need (40+, no problem) - Staff – Assign unlimited team members to specific services - Resources – Track rooms, equipment, IV bags, etc. - Add-ons – Let clients add upsells during booking - Locations – Multi-location support with location-specific services The Big One: Card-On-File Payment Option: Under Global Settings > Payment Settings, you now have three options: 1. Online payment 2. Pay in person 3. Card on file ← This is huge This means you can collect card info at booking and charge later for no-shows or late cancellations. How to Charge a No-Show Fee: 1. Go to the Contact record 2. Click Payments on the right side 3. Hit Actions > Charge Now 4. Enter description (e.g., "No-Show Fee") and amount 5. Select the card on file 6. Confirm That's it. Done manually in seconds. Protecting Yourself Legally: Add consent language to your booking form. Example: "I understand this consultation is free and a card is required to reserve my appointment. I will not be charged unless I cancel or reschedule within 24 hours, arrive more than 30 minutes late, or do not show. In those cases, I authorize a $29 schedule protection fee." This gives you documented consent before charging. Automation Note: Full automation requires a Zapier connection for now. GHL hasn't built native automation for card-on-file charges yet, but the manual process takes about 10 seconds per no-show. How to Access: 1. Go to Calendars > Calendar Settings > Services 2. If you don't see it, check Labs (agency admins) or contact your account owner to enable it Drop a 🙋 below if you're planning to implement this, or ask questions if you need help setting it up!