Sometimes the best customer insights are hidden behind workarounds, hacks, substitute solutions. That’s why we created P.A.L.T. at Design Sprint Academy. It helps teams see the unseen — the less obvious problems — and explore territory where competitors aren’t. Proof: Claude Cowork Anthropic didn’t build Cowork because users requested it. They built it because they watched users hack Claude Code (a developer tool) to handle everyday tasks they couldn’t quite describe yet—like organizing files or planning trips. That’s a Painful + Latent sign. What P.A.L.T. stands for: P (Painful): → A problem that hurts, costs time, money, or trust. A (Aspirational): → A desire or wish that would feel good to achieve, but not critical. L (Latent): → A hidden issue or desire the user hasn’t yet recognized or can’t clearly express. T (Top of Mind): → Something the user is already aware of and actively thinking about (or actively looking for solutions). We use P.A.L.T. inside our AI Problem Framing workshop as a filter before teams commit to solutions. It helps them ignore, for a moment, the Top-of-Mind problems (where competitors also focus) and spend time where they can make a unique difference: Painful + Latent. I wrote a deeper breakdown of how Claude Cowork maps to P.A.L.T. (and how to replicate their way of thinking). https://www.designsprint.academy/blog/p-a-l-t---the-framework-anthropic-accidentally-proved-with-cowork Hope you'll find it helpful.

Hello everybody, I'm currently preparing a series of co-creation workshops for an Agency and their client. It is an organization that deals with social engagement of citizens in the broadest sense. The project background is the relaunch of the web platform and the initial idea is to do a design sprint for it. Does anyone from the community have experience with design sprints for social and public sector websites? In your experience, is the sprint a good methodology for this? Do you have any specific insights or tips that I should consider? I'm grateful for all kinds of advice! Thank you! Chris

Greetings everyone! 👋 I'm very curious in learning about the locations of the people in the community. Perhaps you'll also discover that there are more members from your area than you previously thought! (and even we may summarise the outcome in a visual, how cool would that be :-) )