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I signed into the meeting today. I had just sold a large hardwood sand and finish project. Past client, ideal avatar for my business. Love working with her. During the session, Jay discussed quick wins. He mentioned upsells and maintenance options. After the meeting, I went back to my client. I offered her flush mount registers made from the same wood as her flooring. Her current registers are plain and outdated. My offer? Modern style while offering the benefits of flush mounts; no tripping over the vent cover, no stubbing toes, not catching chairs or furniture on them. 13 registers at $200 a piece. Her response? “Let’s go.” Then I offered her a maintenance option. Not much, because it is only necessary every couple years. But, she signed up for regular buffs to keep it fresh, and a recoat every 3 years. I probably would’ve just taken the win of the sell (it was pretty expensive; massive profit margin). But instead, I acted on what I heard today on the call. #winning

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