Oh my goodness I've just had an ephinany! With doing my studies in the introduction.... I've completed shifted the way I talk with customers subconsciously.... Being apart of the pet insurance world, when chatting to customers about possible cover I have now begun sharing with them about how we want to make stressful situations less stressful and that we want to be here to support them along the journey! Turning up at the vets and facing the unknown even when you have concert can be daunting. I'm helping them understand that we want them to feel 100% confident about the cover they have and how much for. Being transparent with but the way I hold a conversation has changed and I only just realised this change after doing in office yoga with some of the team! My work and being in and of service to others has already begun in ways I've only just realised. The way I feel and lean into my heart space when I talk with a customer has shifted from pushing a sale to sharing why we do what we do 🥰🫶🏻 much love to TracyBee xx

@Carolyn Bowers oooohhhh 🥰 it's just so simple. Feeling confident as someone walks through the vet clinic in my mind is not really to much different to walking through life with confidence. That person needs to know regardless that they are supported. The kind of insurance we deliver is one that's quite simple, no BS, it's clear what you have cover for! It's like walking through life we know we're supported by wonderful humans like @Tracy Bee she's clear and confident in her delivery she shares the tools for our tool belts to help us with the tricky parts of life. She aids in helping us regulate our nervous systems and that means stressful situations we hopefully know how to de esculate them. My vision is still clear and I will continue to share with people I speak to to help them regulate their own nervous systems by the way I hold space for them through conversation and I receive so much joy from hearing a stressed unregulated tone turn into something soft chill and just so much happier by the time I get off a call with them. Most people think I'm calling to scam them cos that's what so many believe insurance to be but with us it's quite the opposite! It makes me feel that if I've helped at least one person my day is made! 🤩

Such a great question! Thank you for asking @Amy Nistor this has also helped me understand why I felt the need to just pause and reset. Not rush through things and just take a moment to allow everything to integrate. 🥰 For me remembering to just go slow sometimes is a blessin

What a beautiful note @Veronica Sabo ! 💜

Wooohoooo is what I have to say lol 😍🫶🏻

Whoop whoop! 🥳