If Youāre Still Sending Proposals by Email⦠You Donāt Have a Sales Process.
Most cleaning companies think they have a sales process. . What they actually have is a series of random actions that sometimes lead to a contract. . They talk to a prospect, send a quote, follow up a few times⦠and hope something sticks. . But hereās the truth: Without a defined framework, you donāt have a sales process ā you just have motion. . š§¹ The Typical āJanitorial Sales Processā (and why it fails) Hereās what happens in 90% of janitorial companies š . They donāt structure the call to determine if thereās alignment first. They jump straight into pricing or scheduling walkthroughs without understanding motivation, timeline, or decision process. So every conversation feels like starting from scratch ā and they lose control before the sale ever starts. . They never schedule a presentation call ā the how conversation. Instead of guiding the prospect to a second, intentional proposal conversation, they just promise to āsend something over.ā The proposal becomes an email attachment ā not an experience. They end up chasing instead of leading: āHey, just checking if you saw the quoteā¦ā The decision-maker never gets emotionally anchored to the offer. . They offer no structured incentive for a decision. They assume the prospect will ācircle back when ready.ā No reason to act now = no action. They unknowingly train the buyer to delay ā because thereās no process to make the decision easy and logical in the moment. . They use no authority-based positioning. They sound like every other cleaning company: polite, hopeful, reactive. The prospect controls the tone, the timeline, and the next step. The seller becomes a vendor instead of a trusted advisor. . š What Happens With a Framework When you run a real system ā everything changes. . You start with an āIfā conversation focused purely on alignment, not selling. You learn their goals, pain points, renewal dates, and decision process. . From there, you schedule the āHowā conversation ā your proposal presentation. Not an email.