Client deletes docs and uploads a new set… ❌ Doesn’t notify anyone Notary downloads the original set, completes the signing… ❌ Never sees the updated documents Signing service also doesn’t catch the update… ❌ No one flags the change Now the question is: Who’s responsible here? 👀 👉 The client for not notifying? 👉 The notary for not double-checking before the appointment? 👉 The signing service for not catching the update? 👉 Or all of the above? This is one of those gray areas where communication (or lack of it) can cause real problems. Quick reminder: Before heading to a signing, it’s always a good habit to do a last-minute check for any updates or new documents. It can save you from a big headache later. 👉 What do YOU think? Who’s responsible in this situation? Let’s discuss 👇

This is what happens when I try to help my scheduling team when they’re busy hahahaha.

A notary completed a signing and dropped the package at FedEx without sending scanbacks first and without notifying us or the title company. Why? 👉 She was trying to make the cut-off time so the original documents could arrive to title the next day. Sounds like a good intention… but here’s what happened: 👉 The title company was actually expecting scanbacks to fund the same day 👉 They couldn’t proceed without them 👉 The package was already shipped, so we had no way to review the documents 👉 This was also a newer notary, so we couldn’t confirm if everything was executed correctly She even tried to go back to FedEx to scan them from there… 💸 They quoted her over $100 just to scan the documents Situations like this can create stress, delays, and unnecessary costs, even when the intention was to help. Key takeaway: Before making a decision like this, always communicate first. A quick message can clarify priorities (scanbacks vs. cut-off) and prevent major issues. 👉 What would you have done in this situation? Would you prioritize cut-off or scanbacks? Let’s discuss 👇

Before printing documents, do you verify that the signer’s name on the documents matches the name on the order? Now imagine this… You receive a package, print the documents, and THEN realize the documents are for a completely different person (wrong borrower/signer, not just a typo). Would you request a print fee? 🔘 Yes🔘 No🔘 Depends If YES, how much would you charge? 👉 25-page seller package🔘 $15🔘 $20🔘 $25🔘 Other (comment below) 👉 150-page buyer package🔘 $25🔘 $35🔘 $45🔘 Other (comment below) Drop your answers and explain your reasoning 👇

We’re excited to have you here as part of this growing community of serious, committed notaries. Please take a moment to introduce yourself to everyone and let us know where you’re physically located. Make sure to share your city and state clearly. Sometimes members need a witness or coverage in specific areas, and we love being able to support each other when opportunities come up. Jean Carlos, we’re happy you’re here. Let’s grow together!!!